Receive, evaluate and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety; dispatch city emergency forces and/or other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment; utilize computer-aided dispatch and other computer systems; maintain access to and security of highly sensitive materials and information; monitor unit response and progress and provide additional support and resources as needed; perform multiple activities simultaneously in a high visibility setting; work with frequent interruption in a framework of rules, procedures and regulations and perform technical tasks relative to assigned area of responsibility.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or GED supplemented by thirty (30) credit hours college level course work in communications, criminal justice, business or related field, plus two (2) years of full-time radio communications experience or experience in receiving and processing customer service calls. Law enforcement or fire agency telecommunications experience desirable. Related education and experience may be interchangeable on a year for year basis. Must pass New Mexico Department of Workforce Connection typing test and/or City of Albuquerque approved typing test at forty (40) net WPM. To schedule a typing test please call the New Mexico Department of Workforce Connection Typing Test Unit at (505) 841-9320. Must pass Drug Test, Hearing Test, Criminal Records check, and Background check. Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice. Possession of National Incident Management System (NIMS) Certification desirable. For Telecommunication Operator II (C2): Possession of a NCIC Certification within one (1) year from date of hire. Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire. For Telecommunication Operator II (C2C - Certified): Possession of a NCIC Certification. Possession of a New Mexico Department of Public Safety Telecommunicator Certification. The selection process for the Telecommunications Operator II may include an assessment of the candidate's decision making abilities, judgment, and capacity to perform job tasks including accurately interpreting and recording events and information, keyboarding skills, memory recall, multi-tasking and listening skills.
This is a safety sensitive position and requires a pre-employment physical, drug screening, and random drug/alcohol testing. Position requires: Shift work, Odd days off.
PREFERRED KNOWLEDGE, SKILLS AND ABILITIES IN THE FOLLOWING AREAS:
Rules and regulations governing the operation of communications radio transmittal and receiving system
Principles and procedures used in operating 9-1-1 systems
General law enforcement codes, practices and methods
Effective decision making/problem solving based on a limited amount of information in crisis or emergency situations
Federal Communications (FCC) rules and regulations covering the use of radio transmitters and receivers
Operate emergency communication system and radio transmitting equipment
Effectively communicate with and elicit information from citizens in traumatic or crisis situations
Perform multiple tasks simultaneously
Maintain an accurate typing speed of forty (40) WPM
Understand and follow oral and written instruction
Communicate clearly and concisely
Perform the essential functions of the job with or without reasonable accommodation
TO APPLY: All applicants must submit, by expiration date, a City Application. Resumes will not be accepted in lieu of the application. An On-Line Application Process can be accessed at web site www.cabq.gov/jobs. Applications are also available at the City of Albuquerque Human Resources Department 400 Marquette NW 7th Floor Suite 703, Albuquerque NM 87103. Copies of required certifications, registrations, and/or licenses, if not attached on-line, must be provided at the time of interview. Additionally, if requesting acceptance of post secondary courses/degrees, a copy of your transcript is required at the time of the interview. Failure to complete the application in its entirety will result in disqualification.
NOTE: Your qualifications for this position will be determined on the basis of the information presented in your City application.
VACANCY LISTINGS: May be obtained from the City's website at http://www.cabq.gov and classified advertisements in the Sunday, Albuquerque Journal.