Information Technology Policies and Standards

Personal Digital Assistant / Personal Information Manager (PDA/PIM) Devices (New)
Applies to City-purchased Personal Digital Assistant (PDA) and Personal Information Manager (PIM) devices. This policy does not apply to handheld devices procured and used for Departmental "line-of-business" (e.g., field service) applications. Departmental LOB devices will be supported by the Department. Personally owned devices are not supported and may not be used on the City's infrastructure.

This policy replaces and supersedes the following policies:
  • Personal Digital Assistants (PDAs) and Handheld Devices Policy; November 12, 2003
  • Wireless PIM/PDA Policy; January 12, 2005

DEFINITIONS (from Wikipedia):
Personal Digital Assistant or Personal Information Manager devices will be issued to City employees as recommended by their Department Director and approved by the Chief Administrative Officer pursuant to existing City policies, standards and procedures.

Only devices which are approved for City business use may be purchased. Approved devices shall be published in a standard.

Departments purchasing PDA/PIM devices will bear all expenses for supporting their devices. The Information Systems Division (ISD) will coordinate support activities (i.e., 3rd party), monitor total cost of ownership, and will be responsible for supporting the "back-end" infrastructure. All requests for support shall be initiated through the ISD Help Desk.
Implementing and supporting PDA and PIM devices tends to be a very labor-intensive activity that challenges the overall return on investment (ROI) and total cost of ownership (TCO) of these devices.

Contact: Clint Hubbard, (505) 768-2926