 |
Information Technology Policies and Standards |
Title
| Enterprise Applications |
Type
| Standard |
Related Policy | Enterprise Applications and System Software Policy |
Category
| Hardware/Software |
Status | Superseded |
Approved | 10/06/2005 |
Revised | 06/07/2007 |
To Be Reviewed | 06/04/2009 |
Scope
|
Applies to procurements and implementation of multi-user, enterprise-wide system software.
|
Standard
|
| Component | Standard |
| Field Service and Mobile Field Service Work Orders | PeopleSoft/Oracle Customer Relationship Management (CRM) |
| Human Resources/Payroll | PeopleSoft/Oracle HRMS |
| Financials | PeopleSoft/Oracle Financials |
| Revenue Management and Billing | PeopleSoft/Oracle RMS |
| Public Call/Complaint Tracking | PeopleSoft/Oracle CRM |
| Performance Management | PeopleSoft/Oracle Enterprise Performance Management (EPM) |
| Imaging | Filenet |
| Business Intelligence | Cognos Reportnet, Powerplay and Noticecast |
| General Reporting | Cognos Reportnet, Crystal Reports and Microsoft Access. |
| Payment Processing | Bottomline
Bank of America (Web-based) |
| Public Safety Policy/Standard Operating Procedure (SOP) Management | Innovative Data Solutions PowerDMS |
|
Rationale | These standards are set forth to satisfy the requirements of conducting daily business in an efficient manner. Departments must recognize, specify, and justify the need for purchasing new applications. This standard enables the City to:
- Facilitate the exchange and sharing of data electronically, by using the same programs (with related file formats) and platforms across the Metropolitan Area.
- Achieve substantial savings in person-time support costs, over a period of time, by reducing the number of products that are supported
- Reduce training costs by having the same application software in use throughout City Government.
|
|
|
|
| Contact: Chris G. Framel, (505) 768-2907 |