Information Technology Policies and Standards

Title
Enterprise Applications
Type
Standard
Related Policy
Enterprise Applications and System Software Policy
Category
Hardware/Software
Status
Superseded
Approved
10/06/2005
Revised
06/07/2007
To Be Reviewed
06/04/2009
Scope
    Applies to procurements and implementation of multi-user, enterprise-wide system software.
Standard
ComponentStandard
Field Service and Mobile Field Service Work OrdersPeopleSoft/Oracle Customer Relationship Management (CRM)
Human Resources/PayrollPeopleSoft/Oracle HRMS
FinancialsPeopleSoft/Oracle Financials
Revenue Management and BillingPeopleSoft/Oracle RMS
Public Call/Complaint TrackingPeopleSoft/Oracle CRM
Performance ManagementPeopleSoft/Oracle Enterprise Performance Management (EPM)
ImagingFilenet
Business IntelligenceCognos Reportnet, Powerplay and Noticecast
General ReportingCognos Reportnet, Crystal Reports and Microsoft Access.
Payment ProcessingBottomline

Bank of America (Web-based)

Public Safety Policy/Standard Operating Procedure (SOP) ManagementInnovative Data Solutions PowerDMS
Rationale
These standards are set forth to satisfy the requirements of conducting daily business in an efficient manner. Departments must recognize, specify, and justify the need for purchasing new applications. This standard enables the City to:
    1. Facilitate the exchange and sharing of data electronically, by using the same programs (with related file formats) and platforms across the Metropolitan Area.
    2. Achieve substantial savings in person-time support costs, over a period of time, by reducing the number of products that are supported
    3. Reduce training costs by having the same application software in use throughout City Government.

Contact: Chris G. Framel, (505) 768-2907